Moving to a management/supervisory job from a front-line position is a huge step. It’s hard to stay on the mountaintop and out of the weeds. Holding staff accountable for good customer service and operational issues can be tough, and sometimes you will be tempted to walk down the mountain and take over. However, by doing this you will rob your staff of the chance to learn and grow.
Your job, as a supervisor/manager, is to believe in your staff. Your patient support and encouragement will pay off as you empower your staff to do their best.
From the mountaintop you have a great vantage point – set your sights high!
“Learn the art of patience. Apply discipline to your thoughts when they become anxious over the outcome of a goal. Impatience breeds anxiety, fear, discouragement and failure. Patience creates confidence, decisiveness, and a rational outlook, which eventually leads to success.”